Terms & Conditions
PLANNING YOUR HOLIDAY
Arrival and departure times - Accommodation is available from 2.00pm or mid-day if camping. We ask that you vacate your accommodation/pitch by 10.00am on your day of departure.
Late arrivals (after 6.00pm) - If you expect to arrive after 6.00pm please let the Park know.
Non-arrival - Unless the Park is previously notified, accommodation/pitch unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled booking.
Accommodation Guarantee - If, for whatever reason, on the day of arrival for your holiday you are not satisfied with the standard of your accommodation in terms of cleanliness, condition or maintenance and we are unable to resolve the problem to your satisfaction, then you have the option to leave the Park that day in which case you will be given a full refund of the price of your holiday without quibble.
If you choose not to leave the Park but still have a complaint regarding your holiday experience you will need to write into our Office. However you do need to report any issue with the Park Managers on the day – we must be given an opportunity to rectify the problem as it will be extremely difficult for us to action any form of refund or compensation after the holiday has ended.
ALL YOU NEED TO BRING
Bring - Bed Linen (depending on van, please check), washing up items, towels, toilet rolls, toiletries and your personal holiday belongings.
Self-Catering - All Bedding (quilts and pillows), cooking items, crockery and cutlery are provided.
Launderettes lighten your luggage, our launderette is available at reasonable charges.
SPECIAL REQUIREMENTS
If you have any special requests regarding your holiday accommodation/pitch please advise us when making your booking and confirm your request in writing. Please include a telephone number in case of any query.
CHILDREN
Cots and highchairs in Self-Catering accommodation are available for an extra charge of £10 each per stay. Cots in Self-Catering need to be located in the living area. You will need to bring your own cot linen. Cots and highchairs need to be requested at the time of booking and are subject to availability.
PETS
We welcome well-trained dogs, but reserve the right to refuse certain breeds. Please ensure your dog wears a collar and identity tag and is on a lead under the control of a responsible adult at all times. We reserve the right to require the owner of any dog or pet considered a nuisance, or to be affecting the comfort of guests, to remove it from the Park. We do not allow on Park any breeds of dog listed under the Dangerous Dogs Act 1991.
Where your dog can’t go - Dogs and other pets are not allowed entry to Park facilities or play areas, with the exception of Registered Assistance dogs for the disabled. Guests are requested to exercise their pets off the park (access to public footpath and National Park right from the Park, please be responsible). There’s no charge for Registered Assistance dogs for disabled guests.
Other pets - These may be permitted at the discretion of the Park Managers. Please contact the Park direct to discuss charges prior to making your booking.
MAKING THE MOST OF YOUR HOLIDAY
Family holidays - The holidays we offer have been designed with families and couples in mind. Therefore, bookings by persons 21 years of age or under are not accepted unless they are a family booking. There may also be restrictions on bookings for ‘singles groups’ consisting of all male or all female single people. However, we may apply discretion in certain circumstances. We also reserve the right to terminate a booking where we feel that the comfort of our guests may be put at risk.
Care of facilities - Please treat your holiday accommodation and Park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to Reception immediately, so that we can make a repair or replacement. Accommodation is inspected at the end of every stay and any loss or damage may be charged for. We reserve the right to enter accommodation under exceptional circumstances, or for emergencies.
Ball games - For the comfort of all our guests these are not permitted in the areas between and around accommodation.
Unacceptable behaviour - We reserve the right to terminate a holiday without compensation, where unreasonable or anti-social behaviour caused by those persons named on the booking or their guests impairs the enjoyment, comfort or health of other guests.
Infectious or contagious diseases - Guests must inform the Park Managers of the occurrence of any such illnesses during their stay that may affect other guests. For the protection of guests and employees, anyone found to have such a condition may be confined, or requested to leave. We strongly recommend all guests take out personal insurance, as in such circumstances refunds are not available.
MOTOR VEHICLES
We will only accept on Park an appropriate amount of vehicles relating to the occupancy of the accommodation. No quad bikes, scooters or other such vehicles are allowed on the Park without the express written permission of the Park Managers.
Large vehicles - Due to limited parking space on the Park please check with the Park before booking if you are planning to bring a van or a large commercial vehicle.
YOUR BOOKING
Price guarantee All prices are inclusive of VAT (where applicable). We guarantee that once you have paid the 50% deposit we will not change your holiday price unless you make a change to your booking. We reserve the right to amend the VAT element of prices in the event of a change to the rate of VAT.
Paying the holiday balance - Deposits are deducted from the full amount, leaving a balance payable 8 weeks before the start of the holiday. This date is clearly shown on your holiday confirmation and balance reminders will not be sent. Bookings made within 8 weeks of the holiday start date are payable in full. We do not accept cheques. If the balance is not received by the due date, the holiday will be treated as a cancellation and any monies already paid will be forfeit.
Payment details - We do not accept cheques.
You may pay by Credit/Debit Card (please phone 01437 781600) or by
BACS - Account No: 52116786 Sort Code: 53-50-30
(If paying by BACS please quote your booking reference number & Surname).
Your final confirmation - Please keep your final confirmation safe as this must be presented on arrival.
Special and promotional offers - All offers are subject to availability at the time of booking and to specific offer terms and conditions and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer.
Errors - Whilst every effort is made to avoid changes or errors, we’re only human. Please check and/or query the details of your chosen holiday at the time of booking. Please also thoroughly check your holiday confirmation and contact us straightaway if you have any queries.
PARK FACILITIES
Health & Safety - The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We reserve the right to adjust our services in order to meet these standards. In extenuating circumstances accommodation or any facility may be withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such changes without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Where possible, we will advise of any significant changes prior to booking and endeavour to advise guests already booked of any significant changes as they occur.
Smoking Policy As a result of Government legislation, it is now illegal to smoke inside enclosed public buildings in England, Scotland & Wales. No smoking areas will be clearly designated. We ask guests to comply with these laws. We would also ask guests to refrain from smoking in all holiday accommodation. However, we cannot guarantee that any accommodation has been completely nonsmoking.
Lost property - If you leave property in your accommodation after leaving, whilst we will endeavour to do everything within our remit to return the item, we cannot be held responsible for any loss or damage.
OTHER INFORMATION
Whilst on Holiday - Should you have a concern or problem with any part of your holiday whilst at the Park, you must report this to the Park Managers straightaway. This provides the team the opportunity to rectify any issue immediately. Unfortunately, any refund or compensation claim cannot be dealt with after the holiday has taken place and any claim may be rejected if a report has not been logged by the Park Managers. If, however, you feel that the reported matter has not been resolved during your holiday then please write to Mr P J Rees at Mountain Farm, Broadway, Broad Haven, Haverfordwest, Pembrokeshire. SA62 3HU within 7 days of returning from your holiday. Any correspondence must be in writing, from the lead guest on the booking and letters must carry the signature of the lead guest due to the Data Protection Act 1998. Please write your holiday reference number on your letter and include your daytime and evening telephone numbers. On receipt of your letter, we will contact the Park for a full report into your concerns in order to respond appropriately. Therefore, it is imperative that the issue is reported to the Park Managers whilst on holiday to enable a speedy and complete response. Our response to your concerns will be replied to within 28 days.
Any questions? We aim to provide all the information you need, but should you have any queries or special requirements please don’t hesitate to call us on 01437 781600 (9am-5pm Monday-Friday).
CONDITIONS OF BOOKING
The Holiday Contract - A contract between you and us is made when either of the following “booking conditions” are met:
1. We accept your booking and deposit payment by issuing written confirmation or
2. When booking by telephone or online, we inform you that your booking is confirmed
The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract, and loss of the booking.
If you change your booking - Should you wish to make a change after your booking is confirmed, we will always try to meet your request. However, a small administration charge may be payable. Substantial changes, such as a different date, will be treated as a cancellation (see below).
Any changes which result in the holiday being cancelled within 8 weeks of the departure date may result in no refund being due.
If you cancel your booking - Should you wish to cancel your holiday please call the Customer Service Team immediately on 01437 781600, and they will advise you of the procedure.
Cancellation of your holiday - Should you or any member of your party be unable to travel due to sickness, redundancy or jury service, written proof in the form of a doctor’s certificate, employer’s or court notification will be required by recorded delivery 48 hours prior to your confirmed holiday start date. Having complied with this requirement, guests who need to cancel their holiday due to sickness, redundancy or jury service will be entitled to a full refund of all monies paid subject to:
1. An administration charge based on the deposit amount paid at the time of booking
2. Notice to cancel with written proof, being received at least 48 hours prior to the start of the holiday, whereafter the refund will be capped at 30% of the total holiday costs.
Where repaid, payments made by credit/debit card will be repaid to the same card.
If we change or cancel your booking - As an experienced and responsible operator, our aim is to provide all the services and facilities as described in our brochure and on our website. Should it be necessary for us to make any major changes to your booking, or in exceptional circumstances cancel your booking, we will provide a full refund.
If your holiday is cancelled through non payment by yourselves then the above terms DO NOT apply. Please therefore ensure that you read these terms and conditions in relation to when payment must be received by Tretio Caravan and Camping Park Ltd.
Limitation of Liability We accept responsibility for those arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless one of the following applies:
(1) there was wilful default by us or our employees
(2) death or personal injury was caused by the negligence of Tretio Caravan and Camping Park Ltd, or our employees.
For all claims other than death or personal injury, which result from the non-performance or improper performance of our contract, we will pay compensation that is reasonable in all circumstances. However, our liability to you is limited to the total cost of the holiday amount paid as per your final holiday invoice from Tretio Caravan and Camping Park Ltd. Please notify any shortcomings or complaints to the Park Managers immediately, so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.
If you cut your holiday short we are not obliged to offer a refund.
GENERAL
In these booking conditions ‘you’ and ‘your’ refers to the person who makes the booking; ‘we’, ‘us’ and ‘our’ refers to Tretio Caravan and Camping Park Ltd. 'holiday party' refers to those persons named on the booking and any person added at a later date; the ‘Park’ means Tretio Caravan and Camping Park Ltd. Please note that all points covered in the ‘Holiday and Booking Information’ and ‘How to Book’ are part of these Conditions of Booking. All bookings are subject to these Conditions of Booking and to availability.